Reviews

Jennifer Hochstein
Google review 4/9/2024

I am always treated with respect and honesty.

TODD Dahlgren
Google review 4/6/2024

Great customer service as always

Reply from Business

Thank you so much for the wonderful feedback! We really appreciate you taking the time to let us know about your great customer service experience. Providing top-notch service is our top priority, so it's always gratifying to hear when we've exceeded our customers' expectations. We strive to make every interaction with our team a positive one. Your review lets us know we're on the right track. We look forward to continuing to provide you with excellent service on your Ford Ranger moving forward.

Tracy Gill
Google review 3/28/2024

Great Staff and very very personable. Love the attention they gave my vehicle. Not only did I get an oil change I received a detail report on my car from bumper to bumper with updates when I need to service. Their communication was a 10. I highly recommend them for all your service needs.

Reply from Business

Thank you so much for the wonderful review! We are thrilled to hear that you had such a great experience with our staff and service. We pride ourselves on providing personalized attention and comprehensive vehicle inspections to ensure our customers' cars are running at their best. I'm glad to see that our communication and attention to detail were standouts for you. Keeping our customers informed every step of the way is a top priority. Hearing feedback like yours lets us know we're succeeding in that goal. Thank you again for the kind words and high recommendation. We look forward to continuing to provide excellent service for your Subaru Outback and all other automotive needs. Have a great rest of your day!

Matt Poutre
Google review 3/19/2024

Smith Automotive never disappoints. Great job!

Reply from Business

Thank you so much for the wonderful feedback, Matt! We really appreciate you taking the time to leave this review. Hearing that Smith Automotive "never disappoints" is music to our ears. Our team works hard every day to provide outstanding service and results for our customers, so comments like yours let us know we're achieving that goal. Thank you again for the kind words. We're grateful for customers like you, and we look forward to continuing to exceed your expectations. Have a great rest of your day!

Kim Fleming
Google review 3/11/2024

They are amazing and caring people! They are very honest and open on what is exactly wrong with your vehicle. By far one of the best experiences I’ve had!

Reply from Business

Thank you so much for the wonderful feedback! We're thrilled to hear that you had such an amazing and caring experience with our team. Providing honesty and transparency is so important to us, so we really appreciate you recognizing that. Comments like yours let us know we're succeeding in delivering the best possible service. Thank you again for taking the time to share your experience. We're grateful for customers like you, and we look forward to continuing to exceed your expectations on the care of your 2017 Chevrolet Tahoe!

Beth Miller
Google review 3/8/2024

Reply from Business

Thank you so much for the wonderful 5-star review! We really appreciate you taking the time to share your positive experience. Feedback like yours is incredibly valuable and lets us know we're providing the high-quality service we strive for. Thank you again, and we look forward to serving you again in the future.

Caleb Benna
Google review 2/19/2024

So glad I switched mechanics. I've been chasing issues and noises down for years and they found EVERYTHING I've been trying to fix with other mechanics. It's honest pricing and honest work done right. Couldn't be happier with the experience and so glad to have my old 4runner driving like new again.

Reply from Business

Thank you so much for the wonderful review! We're thrilled to hear that we were able to diagnose and address the issues with your Toyota 4Runner that other shops could not. Providing honest, quality work is our top priority, so feedback like yours is incredibly rewarding. We really appreciate you taking the time to share your positive experience. Comments like these let us know we're succeeding in delivering the kind of service our customers deserve. Thank you again, and we look forward to continuing to keep your vehicle running at its best.

Ben Scarff
Google review 2/8/2024

Top notch! We have had several different vehicles serviced with Smith's. They do a fantastic inspection and report. Never had an issue with any repairs. Super quick and friendly. Highly recommended!

Reply from Business

Thank you so much for the wonderful 5-star review! We really appreciate you taking the time to share your consistently positive experiences with our team. Hearing that we consistently provide top-notch service, comprehensive inspections, and friendly, efficient work is incredibly rewarding. Thank you again for the high recommendation. We're grateful to have customers like you, and we look forward to continuing to provide excellent service for your 2011 Dodge Ram 1500 needs.

Eduard Goncharuk
Google review 1/17/2024

Before I found Smiths Automotive, I googled “Prius specialist in Des Moines,” and their business popped up. They already had good reviews 4.4 stars so I felt comfortable to ask them for help. The lady on the phone was knowledgeable and friendly. I dropped off my car the night before, and it was promptly taken into their garage early the next morning. Their communication was on point. Their techs like Zack are knowledgeable, professional, and friendly. They diagnosed my car and gave me their best recommendations. I did not feel pressured. I definitely plan to do business with them in the future.

Reply from Business

Thank you so much for the wonderful review! We really appreciate you taking the time to share your positive experience with our team. It's great to hear that our knowledgeable and friendly staff, as well as our efficient and transparent service, exceeded your expectations. Comments like yours are incredibly valuable and let us know we're providing the high-quality experience our customers deserve. We're grateful to have you as a customer, and we look forward to continuing to serve your automotive needs on your Toyota Prius in the future.

Eric and Linda Brown
Google review 1/8/2024

They got me in quickly on an emergent issue and did what they do best-excellent work. Since I had an oil change scheduled for the following week, they just took care of it, all while short staffed. These folks are the best.

Reply from Business

Thank you so much for the wonderful review! We really appreciate you taking the time to share your experience with us. It's great to hear that we were able to complete your service on schedule and at the quoted price. Delivering on our commitments to our customers is so important to us. And we're thrilled to know that your 2013 Toyota Highlander is running great after our work. Providing reliable, high-quality service is our top priority. Even more, we're honored that you trust our team and wouldn't go anywhere else for your automotive needs. Building long-term relationships with our customers is what we strive for, so hearing that you're a loyal client means a lot. Thank you again for the kind words. We look forward to continuing to serve you and keep your vehicle running its best. Have a wonderful rest of your day!

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