Reviews

Thank you so much for the wonderful review! We really appreciate you taking the time to share your positive experience with our team. It's great to hear that our knowledgeable and friendly staff, as well as our efficient and transparent service, exceeded your expectations. Comments like yours are incredibly valuable and let us know we're providing the high-quality experience our customers deserve. We're grateful to have you as a customer, and we look forward to continuing to serve your automotive needs on your Toyota Prius in the future.

Thank you so much for the wonderful review! We really appreciate you taking the time to share your experience with us. It's great to hear that we were able to complete your service on schedule and at the quoted price. Delivering on our commitments to our customers is so important to us. And we're thrilled to know that your 2013 Toyota Highlander is running great after our work. Providing reliable, high-quality service is our top priority. Even more, we're honored that you trust our team and wouldn't go anywhere else for your automotive needs. Building long-term relationships with our customers is what we strive for, so hearing that you're a loyal client means a lot. Thank you again for the kind words. We look forward to continuing to serve you and keep your vehicle running its best. Have a wonderful rest of your day!

Thank you so much for the wonderful review! We're thrilled to hear that you had such a great experience with our team - from the reasonable pricing to the professional and knowledgeable service. Providing reliable, quality work is our top priority, so feedback like yours is incredibly rewarding. We really appreciate you taking the time to share your positive thoughts. Comments like these let us know we're succeeding in delivering the exceptional service our customers deserve. Thank you again, and we look forward to working with you and your 2021 Ram 1500 in the future!

Thank you so much for the kind words! We're so glad our technician was able to get your 2011 Chevrolet Express Van 1500 fixed by the end of the day on Thursday. Customer satisfaction is our top priority, and we work hard to provide efficient and reliable service. Thank you for taking the time to leave this positive review. We really appreciate your business and wish you a wonderful New Year as well! Please don't hesitate to reach out if there's anything else we can do for you.

Thank you so much for the excellent review of our service and work. We really appreciate you taking the time to provide this thoughtful feedback. You make a fair point about our pricing - we strive to be competitive, but sometimes specialized repairs require a higher investment. However, we're glad to hear that our comprehensive warranty and complimentary perks like loaner vehicles help offset those costs for our customers. Providing outstanding value is just as important to us as top-notch service and workmanship. Feedback like yours helps us continually evaluate our pricing and offerings to ensure we're delivering the best possible experience for our customers. Thank you again for the review. We're grateful for customers like you, and we look forward to continuing to serve your 2016 Chevrolet Equinox and all other automotive needs. Please let us know if there's anything else we can do for you.

Thank you so much for the wonderful 5-star review! We really appreciate you taking the time to share your great experience with our team. It's incredibly rewarding to hear that you found our service on your 2019 Kia Sorento to be awesome, with the team taking the time to thoroughly explain everything and provide great follow-up. Delivering high levels of knowledge, communication, and care for our customers is a top priority, so feedback like yours lets us know we're succeeding. Thank you again for the kind words and high recommendation. We're grateful to have customers like you, and we look forward to continuing to provide you with excellent service in the future. Please don't hesitate to reach out if there's anything else we can do for you.

Thanks so much for the kind words! We're so glad we could help get you and your Dodge back on the road. And we appreciate you showing some love for our shop dog Rocky - he may be cute, but we keep him around for his top-notch diagnostic skills! 🐶 In all seriousness, it's customers like you that make days like that rewarding for us, even when they start off with a breakdown. We're happy to supply a "luxurious" Prius loaner car...everyone should get to experience one in their life! 😉 We look forward to seeing more of you and that Dodge of yours for many years to come. Just beware of Rocky when carrying food in the shop - he can easily take down a full-grown technician to get to some pizza crumbs! Thanks again from all of us here at Smith Automotive!

Thank you for taking the time to share your feedback. While we're disappointed to see you had a negative experience, it seems you may have us confused with another provider, as we have no record of serving you. We always strive to deliver exceptional service and high-quality work for all our customers. If you've had an issue with another automotive business, we'd encourage you to reach out to them directly to resolve your concerns. We're happy to discuss our services and policies if you'd like, but it seems there may have been a mix-up here. Please feel free to contact us directly if you have any questions. We'd be glad to clarify anything about our business and how we work to provide the best possible experience for our customers.

Thank you for taking the time to provide this detailed feedback. We appreciate you sharing your experience, as it will help us identify opportunities to improve our pricing and better serve our customers. It's concerning to hear that our initial quotes were so far off from the actual costs you were able to find elsewhere. Providing transparent, accurate estimates is something we strive for, so this clearly indicates we have more work to do in that area. Your examples of the significant discrepancies between our quoted prices and the actual parts/labor costs are very valuable. We will thoroughly review our pricing practices, labor rates, and policies to ensure we are offering fair, competitive rates that align with the true work required. Transparency and trust are essential in the automotive repair industry. While we aim to provide comprehensive inspections and quality workmanship, we must also ensure our pricing matches the service delivered. Your feedback has given us important areas to focus on improving. Please know that we appreciate you taking the time to share these details. Constructive criticism like this helps us become a better, more customer-focused business. Thank you again for the review.

Thank you so much for taking the time to write this thoughtful review about your experience at Smith Automotive. We greatly appreciate you highlighting the quality service you received while traveling and needing work done on short notice. It's very rewarding for our team to know we could investigate your vehicle issue thoroughly, explain the repair well, and adjust our busy schedule to meet your travel needs and get you home on time. Providing that degree of customer service through flexibility, transparency, and attention to detail is exactly what we aim for. Rusty and our technicians work incredibly hard to both fix cars properly and accommodate customer needs, so your praise about our clean, reputable shop and fair prices is extremely gratifying. It’s fantastic when a visitor passing through town gets to experience the high-quality work we provide our regulars every day. Thank you again for putting effort into recognizing us online - it means the world. Safe travels, and we hope to see you again down the road if you’re ever back in the area!