Reviews

Thank you so much for the wonderful review! We're thrilled to hear that you had such a great experience with our thorough and attentive service. Providing an exceptional customer experience is our top priority, so feedback like yours is incredibly rewarding.

Thank you so much for the wonderful 5-star review! We're absolutely thrilled to hear that you had such an amazing experience with our entire team. Comments like yours are incredibly rewarding and let us know we're succeeding in providing the top-notch service we strive for. We truly appreciate you taking the time to share your positive feedback. Earning the trust of customers like you and becoming your go-to shop means the world to us. Your enthusiastic recommendation means a lot, and we look forward to continuing to exceed your expectations going forward. Thank you again for the kind words. We're grateful for customers like you, and we look forward to many more great experiences together. Please don't hesitate to reach out if there's anything else we can ever do for you and your 2022 Chevrolet Trax.

Thank you so much for the wonderful feedback! We're thrilled to hear that you found our team to be professional and super friendly. Comments like yours are incredibly rewarding and let us know we're providing the exceptional customer experience we aim for. We really appreciate you taking the time to share your positive thoughts. Thank you for trusting us with your 2017 Honda Odyssey, and we look forward to seeing you again soon!

Thank you for taking the time to provide this feedback. We appreciate your business and your honesty about your experience. You raise a fair point about the cost difference for the TPMS sensor replacement compared to Costco. As a local, family-owned business, we do sometimes have higher labor and overhead costs than larger nationwide retailers. However, a $200 price gap is quite significant, and we want to ensure we're providing the best possible value to our customers. I'm sorry to hear that your friend felt our other maintenance estimates were overpriced as well. Transparency and fair pricing are extremely important to us. Could you please share more details about the specific services and price differences, so I can look into this further? I'd be happy to review the estimates with you and provide an explanation or make any necessary adjustments. Going forward, we absolutely encourage you to shop around and get multiple quotes, as that will help ensure you're getting the best deal. At the same time, I hope you'll continue to consider the level of expertise, warranty coverage, and personalized service we strive to provide. But your satisfaction is our top priority, so please don't hesitate to discuss any pricing concerns with us directly. Thank you again for the feedback. We value your business and want to make sure you continue receiving great service and value from our shop. Please let me know if there's anything else I can do.

Thank you so much for the kind review! We're thrilled to hear that you were satisfied with the fast and great work we provided. Delivering efficient, quality service is a top priority for us, so feedback like yours is incredibly rewarding. We really appreciate you taking the time to share your positive experience. Comments like these let us know we're succeeding in meeting our customers' needs. Thank you again for your business. We look forward to providing you with excellent service anytime you need us in the future. Please don't hesitate to reach out if there's anything else we can do for you and your 2016 Chevrolet Colorado.

Thank you so much for the wonderful 5-star review! We really appreciate you taking the time to share your fantastic experience with our team.

Thank you so much for the wonderful feedback! We're thrilled to hear that we were able to complete your work on time and provide upfront pricing information on your 2015 Toyota Corolla. Transparency and timely service are top priorities for us, so your review is very rewarding. We really appreciate you taking the time to share your positive experience. Feedback like this helps us continue delivering the high-quality service our customers deserve. Thank you again, and we look forward to assisting you in the future!

Thank you for sharing your feedback about your unfavorable service and pricing experience with our shop - we sincerely apologize that we were unable to effectively meet your needs as a long-time customer. Hearing that another establishment was able to quote a similar repair job for significantly less was deeply concerning to us, and we will be doing research on current standard pricing for starter replacements to better align with reasonable customer expectations. While overhead costs are a reality of running an established business, that isn't an excuse when someone is clearly finding far better value for comparable services elsewhere in the area. Competitive and fair prices are something we must continue to improve upon. We value all our long-time patrons and never intentionally want someone to feel taken advantage of. Please let us know if there is any way we can rebuild your confidence in the quality, reliability, and affordability you experienced from us for so many years prior to this disappointing visit. We will be evaluating what changed internally so we can make needed improvements.

Thank you so much for taking the time to write this stellar review about your experience with our service advisor, Zac and our shop. We really appreciate you highlighting the attentive service, clear communication, and respect you received as an informed female customer. It's extremely gratifying to hear that Zac carefully reviewed the inspection of your vehicle, provided timely updates, and made practical recommendations on current and future repairs needed - all without any pressure or condescension. Delivering quality car care with honesty and transparency is so important to us. We also love that you felt refreshed by the conversation - as a knowledgeable customer yourself, you deserve to have your expertise valued during the auto service process. We work hard to make all customers, especially women, feel heard and empowered when bringing their vehicles in. Thank you again for the kind words about Zac and recognizing exactly the type of fair, straightforward and professional experience we aim to provide customers like yourself. We very much appreciate you taking the effort to recommend us online for the great service!