Reviews

Thank you for taking the time to provide this detailed feedback. We appreciate you sharing your experience, as it will help us identify opportunities to improve our pricing and better serve our customers. It's concerning to hear that our initial quotes were so far off from the actual costs you were able to find elsewhere. Providing transparent, accurate estimates is something we strive for, so this clearly indicates we have more work to do in that area. Your examples of the significant discrepancies between our quoted prices and the actual parts/labor costs are very valuable. We will thoroughly review our pricing practices, labor rates, and policies to ensure we are offering fair, competitive rates that align with the true work required. Transparency and trust are essential in the automotive repair industry. While we aim to provide comprehensive inspections and quality workmanship, we must also ensure our pricing matches the service delivered. Your feedback has given us important areas to focus on improving. Please know that we appreciate you taking the time to share these details. Constructive criticism like this helps us become a better, more customer-focused business. Thank you again for the review.

Thank you so much for taking the time to write this thoughtful review about your experience at Smith Automotive. We greatly appreciate you highlighting the quality service you received while traveling and needing work done on short notice. It's very rewarding for our team to know we could investigate your vehicle issue thoroughly, explain the repair well, and adjust our busy schedule to meet your travel needs and get you home on time. Providing that degree of customer service through flexibility, transparency, and attention to detail is exactly what we aim for. Rusty and our technicians work incredibly hard to both fix cars properly and accommodate customer needs, so your praise about our clean, reputable shop and fair prices is extremely gratifying. It’s fantastic when a visitor passing through town gets to experience the high-quality work we provide our regulars every day. Thank you again for putting effort into recognizing us online - it means the world. Safe travels, and we hope to see you again down the road if you’re ever back in the area!

Thank you so much for the wonderful review! We're thrilled to hear that you had such a great experience with our thorough and attentive service. Providing an exceptional customer experience is our top priority, so feedback like yours is incredibly rewarding.

Thank you so much for the wonderful 5-star review! We're absolutely thrilled to hear that you had such an amazing experience with our entire team. Comments like yours are incredibly rewarding and let us know we're succeeding in providing the top-notch service we strive for. We truly appreciate you taking the time to share your positive feedback. Earning the trust of customers like you and becoming your go-to shop means the world to us. Your enthusiastic recommendation means a lot, and we look forward to continuing to exceed your expectations going forward. Thank you again for the kind words. We're grateful for customers like you, and we look forward to many more great experiences together. Please don't hesitate to reach out if there's anything else we can ever do for you and your 2022 Chevrolet Trax.

Thank you so much for the wonderful feedback! We're thrilled to hear that you found our team to be professional and super friendly. Comments like yours are incredibly rewarding and let us know we're providing the exceptional customer experience we aim for. We really appreciate you taking the time to share your positive thoughts. Thank you for trusting us with your 2017 Honda Odyssey, and we look forward to seeing you again soon!

Thank you for taking the time to provide this feedback. We appreciate your business and your honesty about your experience. You raise a fair point about the cost difference for the TPMS sensor replacement compared to Costco. As a local, family-owned business, we do sometimes have higher labor and overhead costs than larger nationwide retailers. However, a $200 price gap is quite significant, and we want to ensure we're providing the best possible value to our customers. I'm sorry to hear that your friend felt our other maintenance estimates were overpriced as well. Transparency and fair pricing are extremely important to us. Could you please share more details about the specific services and price differences, so I can look into this further? I'd be happy to review the estimates with you and provide an explanation or make any necessary adjustments. Going forward, we absolutely encourage you to shop around and get multiple quotes, as that will help ensure you're getting the best deal. At the same time, I hope you'll continue to consider the level of expertise, warranty coverage, and personalized service we strive to provide. But your satisfaction is our top priority, so please don't hesitate to discuss any pricing concerns with us directly. Thank you again for the feedback. We value your business and want to make sure you continue receiving great service and value from our shop. Please let me know if there's anything else I can do.

Thank you so much for the kind review! We're thrilled to hear that you were satisfied with the fast and great work we provided. Delivering efficient, quality service is a top priority for us, so feedback like yours is incredibly rewarding. We really appreciate you taking the time to share your positive experience. Comments like these let us know we're succeeding in meeting our customers' needs. Thank you again for your business. We look forward to providing you with excellent service anytime you need us in the future. Please don't hesitate to reach out if there's anything else we can do for you and your 2016 Chevrolet Colorado.

Thank you so much for the wonderful 5-star review! We really appreciate you taking the time to share your fantastic experience with our team.

Thank you so much for the wonderful feedback! We're thrilled to hear that we were able to complete your work on time and provide upfront pricing information on your 2015 Toyota Corolla. Transparency and timely service are top priorities for us, so your review is very rewarding. We really appreciate you taking the time to share your positive experience. Feedback like this helps us continue delivering the high-quality service our customers deserve. Thank you again, and we look forward to assisting you in the future!

Thank you for sharing your feedback about your unfavorable service and pricing experience with our shop - we sincerely apologize that we were unable to effectively meet your needs as a long-time customer. Hearing that another establishment was able to quote a similar repair job for significantly less was deeply concerning to us, and we will be doing research on current standard pricing for starter replacements to better align with reasonable customer expectations. While overhead costs are a reality of running an established business, that isn't an excuse when someone is clearly finding far better value for comparable services elsewhere in the area. Competitive and fair prices are something we must continue to improve upon. We value all our long-time patrons and never intentionally want someone to feel taken advantage of. Please let us know if there is any way we can rebuild your confidence in the quality, reliability, and affordability you experienced from us for so many years prior to this disappointing visit. We will be evaluating what changed internally so we can make needed improvements.