Google review
10/26/2023
Nice clean Friendly place. They take pictures of what needs to be served and they go over it with you. They guarantee there work. You can trust them to do what is needed and done right.
Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a great experience with our clean, friendly facility and our transparent approach to vehicle maintenance. Earning our customers' trust is so important to us, so comments like yours mean a lot. We really appreciate you taking the time to share your positive review. It's feedback like this that helps us continue providing the high-quality service we strive for. Thank you again, and we look forward to seeing you and your 2014 Ford Edge again soon!
Google review
10/23/2023
Very professional!
Google review
10/21/2023
Google review
10/20/2023
Everything I would expect from a family run business ! knowing that how they work, customer communication, and honest invoices, are tools they need to be successful and have repeat business. Wow their tool box is loaded and definitely have me as a loyal customer!!
Thank you so much for taking the time to leave this glowing review about your experience with our family-owned business. We truly appreciate you highlighting some of the core values we pride ourselves on - strong communication, transparency, and building loyal relationships with customers like yourself. It's extremely rewarding to know that you've noticed the hard work our team puts in to ensure every customer feels valued through fair pricing and quality service. Our goal is to make each client feel like part of the family. Reviews like this reassure us that our efforts to go the extra mile are being recognized. Thanks again for being such a great long-term customer and for spreading the word about how we run our business. We depend on word-of-mouth referrals, so do not hesitate to recommend us to friends and family looking for the high-caliber service you’ve come to expect from our small operation. We look forward to working together more in the future.
Google review
10/17/2023
We always get great, friendly service at Smith Automotive! We trust them with all our vehicle servicing needs!
Google review
10/11/2023
Reasonably priced, efficient and care for their customers. Great, honest customer service.
Google review
10/10/2023
Google review
10/9/2023
Our car was caught up in a flash flood and needed a new engine, catalytic converter, and some electrical repairs. This was being done through an insurance claim, and had been sitting at a different shop due to a dispute between the other shop and our insurance company. I ended up getting ahold of Smith Automotive by happenstance, just googling shops in Pleasant Hill. I went through the issues we were having with the car and the other shop. Zac was AMAZING! He set up towing from the other shop, did the diagnostic, gave my insurance company a quote, and got approval within a day! Plus, they had a loaner car for us! We had been without a car for 3 weeks during this dispute, so them giving us a loaner on day one was such a load off our shoulders. Our car was done in a week, just like new. Throughout the process, Zac was in contact with us almost daily just to keep us informed on the progress. Smith Automotive has definitely gained another customer for any future auto needs we may have. They have the best customer service!
Google review
10/8/2023
Google review
10/6/2023
Very professional