Reviews

Dennis Wohlers
Google review 12/23/2022

Initially I scheduled an appointment for clearing check engine and tire pressure sensor lights. I also asked for LOF, tire balance and rotation. There were issues that needed rescheduling with alignment. The dash error lights were never address to fix. When I called and addressed this I was told they would discuss it and I would need to reschedule. This type of service I don’t need!!! The only thing done was an oil change. They didn’t even change the air filter that I said was ok to change.

CiNnaKocH
Google review 12/13/2022

They'll rip you off, replace parts for no reason or break your transmission, just avoid this shop and go literally anywhere else. AVOID

Reply from Business

We are very sorry to hear about this experience. Could you please reach out to a service writer or the shop owner at 515-265-4141 so we can discuss what happened and we will be happy to make things right.

Seth Risch
Google review 12/6/2022

Paid 400$ to learn nothing waste of time

Reply from Business

Seth. I am sorry you did not have a good experience at Smith Automotive. I pulled your repair records. I see that we did 1 hour of testing. During our testing we went as far as we could without disassembling the engine. You gave us authorization to remove the cylinder head to see what was going on. My tech was an hour into the job and you called to cancel. We charged you that hour for disassembly and reassembly. I also spoke with you on the phone. I explained everything that we did that was documented on the repair order. If you have any further questions, please don’t hesitate to call. 515-265-4141.

Aimee Marasco
Google review 11/12/2022

Reply from Business

Thank you Aimee for the 5 star review, we appreciate your continued business through us!

Ann Riesberg
Google review 11/11/2022

We have an old vehicle that needs a lot of work done. When we hit the $5,000 mark they called us up so we could make a hard informed decision. My husband was less than pleased but I know from first hand experience that sometimes clients don't want to hear the ugly news. They were upfront and honest with us and I will be back for other repairs!

Dennis Sloan
Google review 10/28/2022

Stephen Thompson
Google review 10/24/2022

Passing through and stopped at Casey’s down the street and noticed oil leaking. They came and got under my car and evaluated then tested and fixed. I was recovering from stage 4 cancer. Folks, they didn’t charge me a thing. I was speechless! I’ll always remember and am greatful we still have good people doing amazing things for others. Thank you Smith. Your a blessing I will pass forward.

Bobbi Anderson
Google review 9/19/2022

We had an absolutely wonderful experience with Smith Automotive. Rusty was very informative and kept us updated on the work they were doing. The repairs were done in a timely fashion and they were kind enough to provide a car for me to borrow while the work was being done. They were honest and understanding and allowed us to decide what repairs we wanted to make without making us feel obligated to do other work. Highly recommend for any auto repair or service needs! Plus their puppy is such a good greeter at the desk!! We will be back!

erica mckay
Google review 8/27/2022

I had taken my vehicle to another automotive business and was growing extremely frustrated with them. I contacted Smith Automotive and right off the bat their customer service was top notch. They quickly got my vehicle in and did a full inspection. The other place had told me I needed a new pigtail for my headlight and Smith’s said not the case, changed the headlight bulb and guess what? It worked! They saved me money and were honest people! With their inspection they provide you with a detailed write up on any issues they find complete with pictures so you can see for yourself! They have definitely won my business and I will send all my friends, family and neighbors their way!

Paul Vandersee
Google review 8/21/2022

Completed on time and under estimate.

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